City of Biddeford's COVID-19 Procedures

View the menu on the left side of the page (or the bottom of the page on mobile devices) for detailed information on programs and resources in place in response to the ongoing COVID-19 public health crisis.

Reporting Non-Compliance

The Maine Department of Economic and Community Development has made this tool available to report a potential situation of non-compliance to the state health guidance relating to COVID-19. The information will be reviewed by appropriate agency or agencies and responded to as needed.

City Clerk’s Office and Code Enforcement Open for all Walk-in Services

City Clerk’s Office and Code Enforcement Walk-In Hours: Monday - Friday, 8 AM - 4 PM

All Other Offices Open by Appointment Only

Hours for All Other Departments: Monday – Friday, 8 AM – 4 PM

Per Governor’s Executive Order No. 16 FY 20-21, dated 11/05/2020, Face Masks/Coverings are REQUIRED to enter City buildings. 

Masks or face coverings are required inside all City buildings, including if you are queueing to enter the building. If you are not wearing a face mask or covering, you may not enter the building for assistance. We are happy to make alternative arrangements to serve those who are unable to wear face coverings. Please call the office that you need assistance from and our staff will work with you to find a solution.

Service Hotline: 207-284-9020

We encourage you to continue to take advantage of our online services whenever possible. Visit www.biddefordmaine.org/onlineservices for more information.


Clerk’s Office

The City Clerk’s Office will be open to the public for all services from 8 AM – 4 PM. You must be in line by 4 PM in order to be assisted. Online services will continue to be available for your convenience and we encourage you to use them whenever possible. Please enter the City Clerk’s Office from the Main Street side of the building only.

We expect that long lines in the Clerk’s Office will continue throughout the month of June. We ask that you please be patient with staff as they assist other residents. Please keep in mind that you may be asked to line up outside of the building along Adams Street in order to keep a six-foot distance from the person in front of you.

Code Enforcement

Code Enforcement is also open for walk-in service from 8 AM – 4 PM. This department has its own separate entrance on Main Street, which is marked by a green awning reading “Code Enforcement”. Due to the size of the Code Enforcement Office lobby, only one person will be allowed in the lobby area at a time.

For building, plumbing, electrical, and special event permit applications, you may continue to collect paper copies of application forms outside of the office and submit them by using the drop box. Permit applications can also be downloaded from the Code Enforcement webpage.

All Other Offices

If you need to visit an office other than the City Clerk’s Office or Code Enforcement, we are asking you to make an appointment with the department you need to meet with. Use the staff directory to reach out to the appropriate department. If you are unsure who you need to speak with, please call our service hotline number at 207-284-9020 and we can direct you to the correct department.

Please go to the back doors on the South Street side of City Hall when you arrive for your appointment and a member of our staff will let you in the building. You will be asked a set of screening questions before you are permitted to enter the building.

Accommodations for At-Risk Individuals

Individuals who are at a high risk for severe illness and may be in need of special accommodations to safely complete business in City Hall may call 207-284-9020 for assistance.

Health Measures

The health and safety of our community members and our staff is our highest priority during this transitional period.

  • Please do not enter the building if you are feeling sick or are experiencing symptoms of COVID-19.
  • You must wear a face covering inside City Hall per the Governor’s Executive Order No. 16 FY 20-21, dated 11/05/2020.
  • You will also be asked to practice social distancing while you wait in line in the City Clerk’s Office. There will be markings on the floor indicating where you should stand in order to keep six feet of distance from the person in front of you.
  • At this time, there will be no access to a public restroom in the building. 

Online Meetings Continuing

The City Council, Planning Board, and other boards, committees, and commissions will continue to meet virtually using Zoom throughout this time. Please click here for more information on how to participate in online meetings.

Other Information on the City of Biddeford’s COVID-19 Response

  • Our COVID-19 service hotline will remain in effect for those who need assistance. The phone number is 207-284-9020, and the line will be monitored between 8 AM to 4 PM. If it goes to voicemail, a member of our staff will respond to your message as soon as possible.

Statewide Directives

  • As of November 5, 2020, a new Executive Order on face coverings went into effect requiring Maine people to wear face coverings in public settings, regardless of the ability to maintain physical distance. The new order strengthens an earlier one stating that face coverings must be worn only when physical distancing is difficult to maintain. Additionally, owners and operators of all indoor public settings in Maine must now post plainly visible signs notifying entrants of the requirement to wear cloth face coverings, and may deny service or entry for non-compliance. 
  • The State of Maine entered the fourth stage of a four-stage gradual reopening of the state beginning on October 13, 2020. Governor Janet Mills is continuing to monitor Maine's COVID-19 cases and is adjusting Maine's response as required. Detailed information on Maine’s four-stage reopening plan and current guidelines can be found on the State of Maine website. Information and safety checklists for business owners seeking to reopen is available from the Maine Department of Economic and Community Development.
  • Check this Q&A for answers to frequently asked questions about the COVID-19 situation in Maine.
  • By Executive Order of the Governor, visitors from Maine, New Hampshire, Massachusetts, and Vermont may freely enter the state. All other visitors to Maine and individuals who return to the state from other locations are required to obtain a negative COVID-19 test or quarantine for 14 days. Learn more...
  • The Maine Department of Economic and Community Development has made this tool available to report a potential situation of non-compliance to the state health guidance relating to COVID-19. The information will be reviewed by appropriate agency or agencies and responded to as needed.

Departmental Changes in Operations Due to COVID-19

Police Department

  • While the Police Department lobby will remain open, please pick up the phone in the lobby to report a non-emergency complaint, or call our non-emergency number (207-282-5127). We will be limiting face-to-face contact with the public. You will be asked for your name and phone number so that an officer can reach out to you and determine whether an in-person response is necessary.
  • All vehicles in Biddeford with expired registrations must be registered by June 30, 2020.
  • All posted parking restrictions are in effect as of June 18, 2020. 

Fire Department

  • If you call the Fire Department for service, you will be asked a set of screening questions so that first responders know whether they should wear protective equipment while assisting you. When responders first arrive on the scene, they will maintain social distancing and ask the questions again in order to confirm your answers before providing further assistance.
  • If you need to be transported to the hospital, you will be transported to the facility where you will be able to get the best care. This will depend on availability and the type of illness that you have.
  • Our lobby has reopened to the public, but we ask that you please wear a mask in order to protect our first responders.

Public Works

  • If you call for service at your home for sewer backups, staff will be wearing protective equipment, including eye protection, face masks, and rubber gloves.
  • As a reminder during a time where paper products have been difficult to access, please do not flush anything other than toilet paper. Even wipes that are marked “flushable” will cause plumbing problems if flushed.

Recreation

  • The Recreation Department has cancelled all regularly-scheduled programming until further notice, including all 2020 summer camps. However, the Rec Department will be offering an Outdoor Adventure Days program for kids in grades K-5 that will meet once per week for eight weeks during the summer. Learn more...
  • Click here for the latest status updates on recreational facilities here in Biddeford.

Codes

  • The Biddeford Code Office is suspending all proactive inspections for multi-family buildings until further notice. Inspections for construction-related activities will continue. Please call Scott Welton at 207-284-9236 with any questions.

As you know, this is a rapidly changing situation and we are continuing to meet daily to assess the community’s needs. We will continue to provide up-to-date information about our COVID-19 response and important community services at www.biddefordmaine.org/publichealth. You can also call our service hotline at 207-284-9020 for assistance with City services during this time.

The State of Maine’s hotline for COVID-19 information is 211. We urge you to call this number with any questions you may have about the virus.

Thank you for your cooperation during this difficult time.