City of Biddeford's COVID-19 Response

UPDATE (March 31, 2020): Governor Janet Mills has issued a Stay Healthy at Home Mandate for the State of Maine, which is set to begin on April 2, 2020. The directive requires people living in Maine to stay at home at all times unless for an essential job or an essential personal reason, such as obtaining food, medicine, health care, or other necessary purposes. Read more here. For a list of essential businesses, click here.

Service Hotline: 207-284-9020

City Hall Hours: Monday - Friday, 8 a.m. - 4 p.m.

On Monday, March 16, the Biddeford City Council adopted an emergency declaration order in response to the COVID-19 pandemic. The preventative measures announced in the declaration were adopted in light of the need to practice social distancing in order to lessen the community spread of the virus. 

  • There will be no in-person governmental public meetings until otherwise announced. The City Council will be conducting virtual meetings during this time. Click here to learn more.
  • All City buildings and facilities will be closed to the public. This includes: City Hall, the Public Works building, the Public Access Building, the Fire Department, the Wastewater Treatment Plant, and the Community Center and related programs. The lobby of the Police Department will remain open, but all other areas of the building will be closed to the public.

Latest Updates

  • The City Council has approved a 60-day deferment of interest for property taxes and personal property taxes. Interest will now begin accruing after June 8, 2020. Payments were previously due on April 8, 2020.
  • Parking permit fees for existing permit holders will be waived for the month of May.
  • The Recycling Center will reopen for large item disposal only beginning on Friday, April 3. The modified hours will be Monday-Friday, 8 a.m. - 2 p.m. See a list of accepted items.
  • Public Works will be offering free curbside pickup of brush during the partial closure of the Recycling Center.
  • Beginning on April 1 until otherwise announced, if you use an orange Pay As You Throw trash bag, you will receive a replacement bag at no cost. Learn More...

Continuing Service From a Distance

Please remember that just because our buildings are not open to the general public doesn’t mean we are not ready to serve you.

  • If you have a service that can be completed online, and you have access to the internet: Please consider completing it online. Click here for a list of our online services.
  • If you need to drop off payments or documents: We have set up a drop box for payment drop-offs. The drop box is located at a separate entrance to the building on the corner of Adams and Main, near the large holiday tree. There will be signs on our doors directing you to the drop box. The drop box location is shown in the image below:

Drop Box Door with arrow

  • If you have other business to complete: Please call our service hotline so that our staff can determine how to assist you. The phone number is 207-284-9020, and the line will be monitored during business hours. If it goes to voicemail, a member of our staff will respond to your message as soon as possible.
    • If you need non-emergency services from the Police Department, please call 207-282-5127 (If there is an emergency, call 911)
    • If you are at the Fire Department and need services, please use the phone on the wall of the building to connect with someone who can assist you. You can also call 207-282-5127 for assistance.
    • If you need service from Public Works, please call 207-282-1579.

Click here to read a letter from Mayor Alan Casavant announcing the Emergency Declaration.

Departmental Changes in Operations Due to COVID-19

Police Department

  • While the Police Department lobby will remain open, please pick up the phone in the lobby to report a non-emergency complaint, or call our non-emergency number (282-5127). We will be limiting face-to-face contact with the public. You will be asked for your name and phone number so that an officer can reach out to you and determine whether an in-person response is necessary.
  • If you see price gouging on essential products because of shortages, please report it to our Street Crimes Unit.
  • The Governor has extended all vehicle registrations and inspections until 30 days after the state of emergency declaration is lifted. You will not be stopped for an expired registration during this time.

Fire Department

  • If you call the Fire Department for service, you will be asked a set of screening questions so that first responders know whether they should wear protective equipment while assisting you. When responders first arrive on the scene, they will maintain social distancing and ask the questions again in order to confirm your answers before providing further assistance.
  • If you need to be transported to the hospital, you will be transported to the facility where you will be able to get the best care. This will depend on availability and the type of illness that you have.

Public Works

  • Please do not flush anything other than toilet paper. Even wipes that are marked “flushable” will cause plumbing problems if flushed.
  • The Recycling Center is now closed in order to prevent community spread of COVID-19. While we encourage you to hold onto items until the end of this public health crisis, if you need to dispose of large items or recycling during the closure, you can visit Riverside Recycling in Portland or BBI Waste Industries in Old Orchard Beach. FMI:
  • If you call for service at your home for sewer backups, staff will be wearing protective equipment, including eye protection, face masks, and rubber gloves.

City Clerk

  • Our staff is in the office and available to answer your questions and assist you with transactions. You can call the office at 284-9307.
  • We recommend you use online services if you have access to the internet. A list of our online services is available at
  • There is a drop box located on the Adams Street side of City Hall near the holiday tree where you can drop off paperwork and tax and sewer payments.


  • The Recreation Department has cancelled all upcoming programming until further notice. Full refunds or account credits will be given on any recreation program or trip you have registered for while we are suspending service.


  • The Biddeford Code Office is suspending all proactive inspections for multi-family buildings until further notice. Inspections for construction-related activities will continue. Please call Scott Welton at 284-9236 with any questions.
  • Blank permit applications are available outside the Codes office. There is a drop box by the door to drop off completed paperwork.

As you know, this is a rapidly changing situation and we are continuing to meet daily to assess the community’s needs. We will continue to provide up-to-date information about our COVID-19 response and important community services at You can also call our service hotline at 284-9020 for assistance with City services during this time.

The State of Maine’s hotline for COVID-19 information is 211. We urge you to call this number with any questions you may have about the virus.

Thank you for your cooperation during this difficult time.